Integrity. Integrity. Integrity. Bill is a great man, and he backs everything he does. Proof? He just paid out of his own pocket to have the ENGINE replaced. What is his fault? No. What is our fault? No. Most likely it was the previous owner's fault, but Bill took care of us, and went over and above, spending thousands to make us happy with the purchase. You don't find people out there anymore like Bill. I'd absolutely trust him. REMEMBER THIS ONE THING when leaving a bad review for ANY used auto dealer - they don't have control over their inventory. They weren't the previous owners. It's a tough biz to be in... But when stuff happens, I prefer to work with people like this, who will make sure you are taken care of, despite bad things that happen
I just bought a Chevy Volt from them and both Bill and his people took excellent care of me. First, Susan found a better interest rate that I found from other lenders and made the entire process quick and easy. Second, I am an attorney with a very busy schedule so they stayed extra late and contacted the financing people to accommodate me. They were courteous, respectful and really went out of their way to make sure this was an easy experience. Well done
I just purchased a 2006 VW Passat at Highline Auto Group, Bill the owner contacted me immediately and provided me with all the information I requested. Upon my test drive a check engine light came on, and Bill rushed the vehicle to the repair shop, where the car was fixed correctly the first time. Would recommend anyone looking for a quality used car to visit Highline!
Came across this dealer and got a great price on an Audi A6 2008. Got my payment I wanted of 280 and Walked away with an hour.
We are so happy with our car,very nice people to deal whit highly recomend this plece. Thumbs up!!
We had a wonderful experience purchasing my 16 year-old son?s first car from Highline. We had been searching and searching for the perfect car when my son found Highline Auto Group. Being from Kansas I was quite hesitant to purchase a car from California without having seen and driven it first. I read reviews from others regarding Highline and decided to give them a call. Bill was wonderful to work with and put my mind at ease. He is very friendly, understood my hesitations, offered to take additional pictures of the car before I even asked, and told me everything about the car and its condition no matter how minor an imperfection may seem. When it came to getting the car home,I thought I was going to have to fly to California to pickup the car and drive it back but Bill offered to look into shipping costs for me. It turned out he was able to ship it for less than the cost to travel to California and pick it up which saved me money and time off work. Bill and Rosa were great to work with, very friendly, accommodating, and did everything they could to make sure I was comfortable with the purchase and happy throughout the entire process. I wish more business owners showed this level of customer service and understanding of their customers? needs. I won?t hesitate to check out Highline?s inventory when my next son is old enough to start looking for a car.
My wife and I came to look at a mini cooper and were amazed at how clean all the cars were that Bill has on the lot, and I mean really clean inside and out. We had been car hunting for a few weeks already and were more than fed up with the diverse car salesmen we encountered. Bill and his family were very honest and upfront and his prices are great for how good the cars are! He has kept all promises and taken really well care of us and the car we purchassed. The car had one problem the day after we bought it with the mirror and Bill was more than willing to fix it for us at no charge and on top of that was very accomadating. Because we are coming from Irvine we couldn't make it here until after hours for him to take in the car to have the mirror repaired, so Bill extra waited really for us. Service like this is rare these days. Thanks Bill!!!!
best deal I have ever had, Honest Bill, thank you for working with me on buying my Volvo xc 90. I love the car. From start to finish it was a great experence and a pleasure. Never had such an easy time buying a car and I've bought a lot of them. Your family was wonderrful kind and very fair. as long as you are around I'll be buying from you. My family is greatful. Your always welcome to come to our home on the lake and go fishing. Bring the family. Thanks Bill, Chris Jenkins
Excellent personable couple to deal with. Great!!! The best experience I have ever had to buy a car. The gentleman and his wife own this business are both fantastic people to deal with. Other dealers say not dealership but friendship, but this place does it without the slogan!!! Above and beyond. Jim Lane.
I heard about Highline Auto Group through a friend of mine who spoke very highly of their business. I live in Los Angeles and thought I'd give it a shot since I wasn't pleased with many other dealships I had gone to. When I got to the dealership I was more then impressed with the prices and variety of vehicles on the lot. But when I met the owners I was taken back. Bill and Sussan are two of the most nicest people you will ever meet. They work with you and make sure that you get exactly what YOU want. I felt very comfortable and at home with them. Because my credit isn't so good I didn't think I'd be able to get a vehicle under my name.....and because they worked to the best of their ability to get me approved I was able to drive off that same day in my new BMW! I HIGHLY recommend Highline Auto Group. Thank you Bill and Sussan for making my car shopping experience and great one!
Best prices!! Best customer service! I highly recommend this dealership. I got exactly what I was looking. I'm a happy customer! I was looking for a car for three months, I even walked out of a few dealerships, but High Line made me feel at ease and confident that I had come to the right place.
I was in the process of buying my first car and completely nervous but Highline Auto Group really guided me through it, did majority of the work, and all with such hospitality and efficency! I strongly recommend making the trip there, as I did, if you're out of town. You won't be let down with this dealership!
Great dealership! They really worked with us in buying our vehicle. We came with all 4 of our kids and they were gracious with all the commotion! They made us feel very comfortable buying a car. They went out of their way to make sure everything was done right and the car was in proper working condition. Thank you!
Excellent Experience, There aren't enough words for me to express the amount of gratitude that I have for this dealership. I came in in search of a vehicle to accommodate my ever so growing family. Like any large family, I have a tight budget to work with and steering from it would cause financial straits in my home. I only found 1 vehicle that would do the job, unfortunately for me it was substantially out of my price range. I explained to Bill the owner that I was a deploying Sailor and needed my family to be taken care of before I went over seas. Immediately he took on the mission of helping me and my family out. I left the dealership with a fantastic SUV, well under my budget if you start counting all the extra warranties that he threw in to put my mind at ease. We need more Heroe's like him in the Car business. Thank you Bill.. This Sailor salutes you!!
I recently purchased my 2nd vehicle from them, their felxibility and willigness to help is AMAZING Bill and Susan worked with me to make sure i left satisfied and with the vehicle i LOVE!!!! Than you Bill and Susan...
Highline auto group, is a awesome place to shop at for your next vehical, the service here is great, they work hard to get you approved, and meet your needs. They are the best ever, and I would recommand them to anyone. I had a great experience and working with them was a memorable pleasure. Thanks to all that work at this amazing dealership. By the way I love my car!
Highline provides high quality inventory, high customer satisfaction, no-hassle negotiation, and reasonable prices! A husband and wife team (Bill and Suzan) own and operate and place emphasis on honesty, integrity, and taking care of thier customers. There was no hassle or sales tactics. I purchased my mercedes 350 clk here, and I love it. Upon discovering there wasn't an owners manual in it when I got home, I emailed Bill and Suzan and they had one hand delivered to my front door!! Talk about customer service! It is clear they take pride in thier business and keep quality inventory on thier lot. I test drove three cars at Highline, and they were all in good condition. This had most certainly not been my experience at other dealerships I had visited earlier that day. Highline made the experience of buying my pre-owned luxury car an unstressful and pleasant one! We will be returning here to get a car for my husband withing the next couple of years!
We purchased our 07 Hummer online from Highline Auto. It can be a scary experience to buy a vehicle site unseen. They provided lots of detailed photos, and where available on the phone to inspect the Hummer again, looking for any type of scratches etc. They arranged the transport of the vehicle, it arrived in just a few days. WOW, by far the nicest, cleanest Hummer I have ever seen. We were very pleasantly surprised. I would NOT hesitate to buy from Highline again.
Clent & Deanna
Hello I want to inform you of an Exceptional Used Car Dealer that carries a great selection of economical as well as luxury and sports cars at a reasonable cost. I have purchased one car from Highline Auto Group and I'm back again for another great Deal. Join me in patronizing the Highline Auto group. Come by and visit soon!
I went with a friend to get a used car at this dealership not knowing what to expect. It was such a relief to be met with the kindness and care that we were given. They don't try to pressure you into buying, they care more about your satisfaction and making a good buy, then selling you a car no matter what. I'll use these guys if I ever have to buy a car, or refer someone to an honest dealership.
i normally dont like looking at cars in this city because all of the car lots are dirty looking and the dealers are liars with wayy over priced cars, i so happenly was driving down the way when i got off work and noticed this lot was very clean and i had seen the car i was looking for anyway so i decided to go in ... let me tell you people i got Blown away and swept off my feet with their CUSTOMER SERVICE i felt like family at this place never have i ever went to a dealership and felt so welcomed Bill and his staff are amazing i wasnt pressured and i wasnt rushed and most importantly i wasnt looked down upon , and i was looking very crazy that day they took their time with me every question i could ask they answered CARFAX was the first thing they gave without any problems so i purchased my BMW X3 . I am so happpy and thankful i purchased here at this dealship they prices here are unbeliveable i thought something was wrong with them but reality is they are just Good people trying to help those with bad credit get back on thier feet and on the road ,i can honestly say this dealership does not sale LEMMON CARS so you safe here ... with these people. Dont believe me GO IN SEE YOURSELF ....
"WOW!! This is the cleanest car I have seen all day!" Was my reaction to opening the vehicle I went to see and test drive and I eventually purchased. The family owned and operated dealership is in the business of making relationships not just selling cars. Their experience made the process of buying a car pleasant and pain free. I have owed my car for a few weeks now and I enjoy it as much as I did that on that first test drive.
Thank you so much Highline Auto Group, Huge thanks to you Arleen for making my Retirement vehicle come true. Arleen really works hard for the customer as I know I had lowered my fico score at numerous large dealerships running my credit for the past year and would turn me away unless I was willing to give an enormous down payment which I didn't have. Arleen spent a few hours calling different lenders and Hallalujah I was able to get a loan on my new 2006 GT-Turbo PT Cruiser Black & lots of chrome and fully loaded with under 59K miles and a fantastic price. I had looked for a year for this vehicle and even with many more miles and not all the options the price was $3000-$6000 more than I paid amen!! Bill & Susan are wonderful and make you feel like you're at home when purchasing your new car. I live 50 miles from Montclair and would come back to buy more cars from them and they also have great mechanics close to their dealership. Just to let you know how nice Bill & his wife are they treated me to lunch while over at the mechanics. Arleen thank you for getting me a fair amount for my trade in as well. Arleen works very hard for her customer and then talks with Bill the owner to make the deal happen. Then Susan, Bills wife takes over in in the Billing dept. and completes the deal in full...Highline is a very family oriented dealership. They are very warm and loving amen!! Thank you Bill, Susan, & Arleen for everything you did for me in Jesus mighty name...God bless and Love always brother John in Christ............
I AM A SINGLE FEMALE AND NEEDED TO BUY A USED CAR (MY LEAST FAVORITE THING TO DO).I WAS LOOKING ON CARS.COM AND FOUND ONE AT HIGHLINE AUTO GROUP. I ENDED UP BUYING THE CAR THERE AND I MUST SAY AFTER BUYING MANY CARS OVER THE YEARS THIS IS BY FAR MY BEST EXPERIENCE. NO HIGH PRESSURE SALES TACTICS. THE CAR HAD A FEW SMALL ISSUES AND THEY WERE PROMPT IN FIXING THEM.I FOUND THEM HONEST AND SINCERE AND HIGHLY RECCOMMEND THEM.
All i have to say is WOW.. I was looking for a truck at other dealers but wasnt impressed but they quality of vehicles they were selling or their personalty.. I was driving by and saw a Crewmax in Higlines lot.. I stopped to check it out then met Bill.. I talked with Bill for over an hour, not about the truck , financing, or money but like we knew each other for years.. Bill is a genuine guy not your typical car lot owner but a true honest down to earth guy wanting to make sure you leave happy.. He made me feel at home. His wife Susana, the finance manager, is the same way.. This is an outstanding couple to get the chance to do business with The lot is clean as well as the office.. The quality of their vehicles is amazing.. Bill and his wife Susana are great people to deal with. An amazing family ran business that deserves more than 2 thumbs up.. I plan on buying another car from them very soon